Interactive Voice Response (IVR) systems enable your clients or customers to interact with your communications system over the telephone. You can efficiently exchange information using IVR systems. These voice response systems enable the caller to retrieve information from a database, enter information into a database, or both which helps you reduce overwhelming clerical processes. The IVR system stores callers’ responses and provides different responses to callers based on time of day called.

CIS prides its proficient team which has hands on experience in the development of IVR applications compatible to various platforms like Avaya, Nortel, Intervoice, Computer Instruments e-IVR. We offer complete service related to IVR development and programming. Our IVR services range from simple to complex phone applications. Our team can design, develop, test and implement your phone campaign quickly in place in a minimal time period.

Our highly experienced development staff have designed and programmed with an analytical approach. This professional group analyzes your phone needs and designs it so that the IVR application answers your prospects’ calls according to the rules dictated by your business.

CIS's experience in developing applications on speech for voice enabling is well demonstrated. We are skilled in integrating IVR solutions into customer contact centers with various forms of call transfers, including passing information using various CTI technologies such as Avaya's Interaction Center's VESP module, Avaya's ASAI and CTI software, and Cisco GeoTel ICM.

Our expertise include applications utilizing Speech Works, Nuance Natural Language. We are also experienced in interfacing IVR systems to external databases and web servers using a variety of tools and methods, such as VB .NET, TAS, Java, XML, VXML, JDBC, SQL stored procedures, ASP .net, and Vonetix.

Telecom Wireless Provider

• Avaya CONVERSANT UCS 1000 system
• Cellular customer account balance, bill pay, and plan type changes
• Interfaced with Cisco GeoTel ICM for call routing
• JAVA API interface to client systems